Professional support

You are very welcome to contact your local Ottobock customer service whenever you have any questions or require support.

Our qualified personnel offer you the following:

  • Assistance with technical matters in the course of treatment

  • Individual support in emergency situations

  • Advice & diagnosis

  • Remote support

  • Complaint and return management

Global presence

Ottobock offers a global sales and service network, worldwide delivery of spare parts and a pool of around 24,000 loaner and trial units. This means we can offer you quick, flexible solutions. We maintain and repair our products at five Manufacturer’s After-Sales Service Centers in Duderstadt (DE), Vienna (AT), Salt Lake City (US), Königsee (DE) and Nieuwkuijk (NL). More than fifteen Ottobock sales companies have local service centres offering maintenance and repair services. Users of our products also have access to certified points of contact – please refer to the location information at In this way, we make sure those using our products receive the best possible support, even when travelling.