After-Sales services for Professionals & CPO Customers
Your O&P success, supported at every step. From maintenance to fast part replacements and workflow optimization, our After-Sales Services ensure reliability, efficiency, and peace of mind across all stages of patient care.
Your O&P success, supported at every step. From maintenance to fast part replacements and workflow optimization, our After-Sales Services ensure reliability, efficiency, and peace of mind across all stages of patient care.
Simple. Efficient. Relieving.
With clinical, operational, and financial headwinds that are growing by the day, you need more than world-class products. Our After-Sales Service programs and offers are designed to help you not only deliver successful user fittings but also support the success of your business. That's real partnership.
Advantages for your business or workshop:
Enhanced user satisfaction with minimal effort from your team
More time for working with users
Simpler and faster replacement and exchange processes
Even more carefree solutions when choosing Ottobock products
Advantages for cost payers:
Minimization of unforeseeable costs
Full cost control and cost transparency for every process
Reduction in administrative effort
Our After-Sales Service programs.
Visible corrosion that impacts device functionality
Mechanical damage due to external forces like collisions, foreign object penetration, or misalignment
Components accidentally damaged by overheating or joint overload
Heavy soiling or contamination
Expanded Warranty Coverage
We know daily use can be tough on orthoses and prostheses, so we’re extending our warranty package coverage to include a range of common scenarios:
We know daily use can be tough on orthoses and prostheses, so we’re extending our warranty package coverage to include a range of common scenarios:
When a device gets damaged in one of these ways, send it in and we will fix it at no additional cost.
Liner Return Service
Sometimes things don’t work out as planned: You may have ordered several liners to select the right size or shape or your user finds that they are unable to tolerate the material?
Sometimes things don’t work out as planned: You may have ordered several liners to select the right size or shape or your user finds that they are unable to tolerate the material?
Unless they have a complaint or experience a product failure, any off-the-shelf liner and iconiqliner that doesn’t fully satisfy your user within the first two weeks of use, can be sent straight back to Ottobock for a full refund. No additional fees, no return hassles, and no questions asked.
Global Emergency Support
With our worldwide warranty, users can rely on support in the event of an emergency – whether they are at home, traveling, or on a business trip.
With our worldwide warranty, users can rely on support in the event of an emergency – whether they are at home, traveling, or on a business trip.
After notifying their home medical supply company, Ottobock coordinates the best possible solution together with them.
Local Repairs & Preventive Checks
Local repairs and preventive checks: For our key products 3R80 Hydraulic Knee and 8K50 MyoFacil Digital Twin Hand Kit, we offer repairs and preventive checks locally. This means lesser time without the prosthesis for the user!
Local repairs and preventive checks: For our key products 3R80 Hydraulic Knee and 8K50 MyoFacil Digital Twin Hand Kit, we offer repairs and preventive checks locally. This means lesser time without the prosthesis for the user!
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Frequntly asked questions
Professional support.
You are very welcome to contact your local Ottobock customer service whenever you have any questions or require support.