After-Sales.
With clinical, operational, and financial headwinds that are growing by the day, you need more than world-class products. With our After-Sales programs we not only want to help you deliver successful mobility outcomes, but also support the health, strength, and success of your business. That's true partnership.
With clinical, operational, and financial headwinds that are growing by the day, you need more than world-class products. With our After-Sales programs we not only want to help you deliver successful mobility outcomes, but also support the health, strength, and success of your business. That's true partnership.
Service designed around you.
With over 100 years of experience in O&P, we know reliable service is essential to every successful fitting. To give you and your users the best possible support, we are expanding our After-Sales programs to cover even more products and service cases – including select prostheses, standard liners, knee sleeves, residual limb socks and select orthoses, mechatronic knee joints, prosthetic feet, upper limb prostheses, C-Brace®, Exopulse suit, and more.
Advantages for your business or workshop
Enhanced user satisfaction with minimal effort from your team
Simpler replacement and exchange processes
Even more security when choosing Ottobock products
60 day satisfaction guarantee.
Unsatisfied user? Rejected reimbursement claim? Or just have concerns about a foot? We get it: Sometimes, you need another option to find the perfect fit. If a mechanical foot doesn‘t meet expectations within the first 60 days after purchase – for any reason – you can return it directly to Ottobock and receive a refund of the purchase price. No additional fees, no questions asked.
Immediate Replacement Service.
Even with our high quality standards, one of our products may sometimes need to be replaced – and it shouldn‘t be a time-consuming taks. That‘s why we offer immediate free replacement for many of our key products under warranty. Simply contact our customer service team and we‘ll send you a new unit.
Expanded Warranty Coverage.
We know daily use can be tough on orthoses and prostheses, so we‘re extending our warranty coverage to include a range of common scenarios:
Visible corrosion that impacts device functionality
Mechanical damage due to external forces (like collisions, foreign object penetration, or misalignment)
Components accidentally damaged by overheating or joint overload
Heavy soiling or contamination
When a device gets damaded in one of these ways, send it in and we will fix it at no additional cost.
