After-Sales Services.
Simple. Efficient. Relieving.
With clinical, operational, and financial headwinds that are growing by the day, you need more than world-class products. Our After-Sales Service programs and offers are designed to help you not only deliver successful user fittings but also support the success of your business. That's real partnership.
Advantages for your business or workshop:
Enhanced user satisfaction with minimal effort from your team
More time for working with users
Simpler and faster replacement and exchange processes
Even more carefree solutions when choosing Ottobock products
Advantages for cost payers:
Minimization of unforeseeable costs
Full cost control and cost transparency for every process
Reduction in administrative effort
Maintenance
Regular maintenance helps prevent downtime and ensures lasting product performance. Ottobock provides clear maintenance intervals for select products so you can plan service efficiently. During each check, all product functions are tested, worn parts are replaced, and updates or cleaning are completed as needed. In general, all serviceable products can be sent in for inspection at any time.
Regular maintenance helps prevent downtime and ensures lasting product performance. Ottobock provides clear maintenance intervals for select products so you can plan service efficiently. During each check, all product functions are tested, worn parts are replaced, and updates or cleaning are completed as needed. In general, all serviceable products can be sent in for inspection at any time.
If additional repair is required, it will also be performed to make the product fully functional and safe for the user.
Outside of the warranty period, we will provide a cost estimate for the required service work before proceeding. Within the warranty period, this service work is free of charge as long as the damage was not caused by non‑compliance with the Instructions for Use.
To keep the warranty coverage valid, maintenance must be performed according to the intervals outlined in the Instructions for Use.
Warranty
We offer you warranty packages of various lengths for numerous products.
We offer you warranty packages of various lengths for numerous products.
Loaner and trial units
Mobile and independent even during maintenance or repairs. Take advantage of a temporary replacement or trial fitting.
Mobile and independent even during maintenance or repairs. Take advantage of a temporary replacement or trial fitting.
Professional support
We’ll be happy to assist you whenever you have questions or require support.
We’ll be happy to assist you whenever you have questions or require support.
Core services.
Keeping products in top condition is key to ensuring long-term satisfaction for users and smooth operations for your business. Ottobock’s maintenance and repair services are designed to help you preserve product performance, safety, and reliability throughout their entire lifetime.
To minimize downtime and ensure uninterrupted use and continuity, we also offer a global loaner pool, providing temporary replacement products while yours are being serviced.
Maintenance
Regular maintenance helps prevent downtime and ensures lasting product performance. Ottobock provides clear maintenance intervals for select products so you can plan service efficiently. During each check, all product functions are tested, worn parts are replaced, and updates or cleaning are completed as needed. In general, all serviceable products can be sent in for inspection at any time.
If additional repair is required, it will also be performed to make the product fully functional and safe for the user.
Outside of the warranty period, we will provide a cost estimate for the required service work before proceeding. Within the warranty period, this service work is free of charge as long as the damage was not caused by non‑compliance with the Instructions for Use.
To keep the warranty coverage valid, maintenance must be performed according to the intervals outlined in the Instructions for Use.
Frequently asked questions.
Professional support.
You are very welcome to contact your local Ottobock customer service whenever you have any questions or require support.