After-Sales Services.
Simple. Efficient. Relieving.
With clinical, operational, and financial headwinds that are growing by the day, you need more than world-class products. Our After-Sales Service programs and offers are designed to help you not only deliver successful user fittings but also support the success of your business. That's real partnership.
Advantages for your business or workshop:
Enhanced user satisfaction with minimal effort from your team
More time for working with users
Simpler and faster replacement and exchange processes
Even more carefree solutions when choosing Ottobock products
Advantages for cost payers:
Minimization of unforeseeable costs
Full cost control and cost transparency for every process
Reduction in administrative effort
Core services.
Keeping products in top condition is key to ensuring long-term satisfaction for users and smooth operations for your business. Ottobock’s maintenance and repair services are designed to help you preserve product performance, safety, and reliability throughout their entire lifetime.
To minimize downtime and ensure uninterrupted use and continuity, we also offer a global loaner pool, providing temporary replacement products while yours are being serviced.
Maintenance
Regular maintenance helps prevent downtime and ensures lasting product performance. Ottobock provides clear maintenance intervals for select products so you can plan service efficiently. During each check, all product functions are tested, worn parts are replaced, and updates or cleaning are completed as needed. In general, all serviceable products can be sent in for inspection at any time.
If additional repair is required, it will also be performed to make the product fully functional and safe for the user.
Outside of the warranty period, we will provide a cost estimate for the required service work before proceeding. Within the warranty period, this service work is free of charge as long as the damage was not caused by non‑compliance with the Instructions for Use.
To keep the warranty coverage valid, maintenance must be performed according to the intervals outlined in the Instructions for Use.
Service designed around you.
With over 100 years of experience in O&P, we know reliable service is essential to every successful fitting. To give you and your users the best possible support, we are expanding our After-Sales programs to cover even more products and service cases – including select prostheses, standard liners, knee sleeves, residual limb socks and select orthoses, mechatronic knee joints, prosthetic feet, upper limb prostheses, C-Brace®, exopulse suit, and more.
Advantages for your business or workshop
Enhanced user satisfaction with minimal effort from your team
More time for working with users
Simpler replacement and exchange processes
Even more security when choosing Ottobock products
Advantages for cost payers
Minimization of unforeseeable costs
Full cost control and cost transparency for every process
Reduction in administrative effort
Visible corrosion that impacts device functionality
Mechanical damage due to external forces like collisions, foreign object penetration, or misalignment
Components accidentally damaged by overheating or joint overload
Heavy soiling or contamination
Immediate Replacement Service
Even with our high quality standards, one of our products may sometimes need to be replaced – and it shouldn‘t be a time-consuming taks. That‘s why we offer immediate free replacement for many of our key products under warranty. Simply contact our Customer Service team and we‘ll send you a new unit.
Even with our high quality standards, one of our products may sometimes need to be replaced – and it shouldn‘t be a time-consuming taks. That‘s why we offer immediate free replacement for many of our key products under warranty. Simply contact our Customer Service team and we‘ll send you a new unit.
60-Day Satisfaction Guarantee
Unsatisfied user? Rejected reimbursement claim? Or just have concerns about a foot? We get it: Sometimes, you need another option to find the perfect fit. If a mechanical foot doesn‘t meet expectations within the first 60 days after purchase – for any reason – you can return it directly to Ottobock and receive a refund of the purchase price. No additional fees, no questions asked.
Unsatisfied user? Rejected reimbursement claim? Or just have concerns about a foot? We get it: Sometimes, you need another option to find the perfect fit. If a mechanical foot doesn‘t meet expectations within the first 60 days after purchase – for any reason – you can return it directly to Ottobock and receive a refund of the purchase price. No additional fees, no questions asked.
Expanded Warranty Coverage
We know daily use can be tough on orthoses and prostheses, so we’re extending our warranty coverage to include a range of common scenarios:
We know daily use can be tough on orthoses and prostheses, so we’re extending our warranty coverage to include a range of common scenarios:
When a device gets damaged in one of these ways, send it in and we will fix it at no additional cost.
Frequently asked questions.
Professional support.
You are very welcome to contact your local Ottobock customer service whenever you have any questions or require support.