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Terms of use

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Terms of Use

Otto Bock HealthCare LP ("Ottobock") offers, and you have an interest in using and benefitting from, Ottobock’s eCommerce portion of its website (“Service”). These eCommerce Terms of Use ("Terms of Use") establish the rules for Ottobock authorized customers (“Users”) to use the Service. These Terms of Use do not apply to other Ottobock websites, and other Ottobock websites will generally be governed by their own Terms of Use. In order to use the Service, you should have already observed and agreed to the Ottobock North America Web Site Terms of Use and to the 
Ottobock Shop Privacy Notice, as the terms of both of those documents are incorporated into these Terms of Use.

These Terms of Use were made effective on February 8, 2022 and may change at any time at Ottobock’s discretion, so please review the Terms of Use each time you visit this website. These Terms of Use are applicable to you when you access the website, which may include, but is not limited to, completing the registration and/or shopping process.


You must be legally able to use this Service in the jurisdictions where you reside, which may include, but is not limited to, being duly authorized to prescribe, purchase and fit Ottobock products in such jurisdictions. Prior to using this Service, you must be a current and authorized Ottobock customer. As a condition of receiving approval as an authorized Ottobock customer, you must have provided your full legal name, valid and current address, and contact information when creating your user account. You acknowledge that Ottobock shall use the email address you provided as the primary method for communication. You are responsible for keeping your User identification and password secure, and Ottobock cannot and will not be liable for any loss or damage from your failure to maintain the security of your information. To the extent you delegate your purchasing rights under the Service, e.g., to a purchasing manager, administrative agent, etc., you and your account will remain responsible for their use of the Service. By signing up for the Service, you have designated the purchaser or account name for purchases made through the Service, and you are representing that you have full right and authority to act on behalf of the account. You may not use the Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

When you purchase Ottobock products through the Service, you shall order by filling and submitting an order through our shopping cart and checkout. Ottobock shall accept or reject such order within ten (10) days. Each accepted order shall be deemed to become incorporated herein by reference as if attached and made an integral part of these Terms of Use. In the event that your business practice requires a purchase order number be issued, then such purchase order numbers must be provided to Ottobock during the ordering process prior to the effective date of such order. Additionally, terms, provisions or conditions on any purchase order, acknowledgement, or other business form or writing that you may provide to Ottobock or use in connection with the procurement of products or services from Ottobock will not affect the rights, duties or obligations of the parties using the Service.

Technical support is only provided to paying account holders in good credit standing with Ottobock. Ottobock shall only provide technical support via telephone. You understand that your information shall be transferred encrypted, via SSL. Such transmissions may occur over various networks and may change to conform and adapt to technical requirements of connecting networks or devices. You expressly understand the limitations of liability you agreed to in our Website Terms of Use. Your use of the Service is at your sole risk, and Ottobock does not warrant that the Service will be uninterrupted, timely, secure, error-free or otherwise guarantee that it will operate as you intend. Ottobock is not responsible for and does not warrant the performance of third-party tools available through the Service, if any.

Ottobock reserves the right to modify, terminate or refuse service to you or anyone at your account for any reason, without notice at any time. We reserve the right to provide the Service to your competitors and make no promise of exclusivity in any particular market segment or geography. In the event of a dispute or disagreement over the use of the Service or your account, we reserve the right to (a) request, and you agree to provide, documentation or information from you or your account necessary to confirm circumstances and (b) temporarily disable an account until resolution is determined.

All contents, information, documents, images and illustrations published on this website ("Content") are the property of Ottobock. You agree not to reproduce, duplicate, copy, sell, resell or explain any portion of the Service without the express written permission by Ottobock. Note that the text and image materials used may also be protected under copyright law. Moreover, many Ottobock products are also protected under patent law, design law or represent other intellectual property rights. The marks of Ottobock are registered trademarks. This is true even if such marks are not identified by the symbol ®. The granting of access to this Content does not create any rights thereto. The download of Content is permitted only if the Content is provided expressly for such purpose. Content shall not be used commercially, modified, shared with a third party, duplicated, disseminated or published in any form without prior written consent. If you wish to use Content, please contact our Customer Service. The products shown and recommendations on product combinations represent fitting examples and a selection of Ottobock products. No statements are made about any other products.

Whether a product is actually suitable for you and whether you are capable of exploiting the functionality of the product to its fullest depends on many different factors. Amongst others, your physical condition, fitness and a detailed medical examination are key. Have your healthcare provider explain the treatment, contraindications and potential risks to you in detail. Please read the product information and instructions for use.

You acknowledge and agree that the Service merely enables the online purchasing of Ottobock products that you or your account currently has authority and ability to purchase. You agree that Ottobock’s general purchase 
Terms of Sale apply to all purchases made through the Service, including but not limited to payment, shipment, return and product warranty terms. To the extent that specific Ottobock selling entities or groups have special or exclusions to those standard purchase terms, they can be found on our Terms and Returns Policy Page, and purchases of those applicable products through the Service shall incorporate those special terms and conditions.

You may cancel your account at any time by contacting Ottobock at 1-800-328-4058 and then following the specific instructions indicated to you in Ottobock’s response. Upon cancellation, Ottobock shall ship, and you shall acknowledge acceptance of, any and all orders processed through the Service at any time prior to your cancellation.

It’s our policy to respond to notices of alleged copyright infringement. If you believe Ottobock or one of our third party partners is infringing your intellectual property rights, you can contact Ottobock at 1-800-328-4058. We will expeditiously disable access or remove the content and notify the applicable merchant.

Please contact Ottobock at 1-800-328-4058 with questions about the Service.