A Certified Prosthetist Orthotist consulting with a lower limb amputee patient
A Certified Prosthetist Orthotist consulting with a lower limb amputee patient
A Certified Prosthetist Orthotist consulting with a lower limb amputee patient
Ottobock Professionals

Contact Us.

Ottobock Customer Service.

Welcome to Ottobock. Reference our contact information to place orders, check order status, request returns, product information, and technical support. Assistance available from 7:00 AM – 6:00 PM CST

Email

CACustomerService@ottobock.com

Phone

+1 (800) 665-3327

Fax

+1 (800) 463-3659

North America Locations and Addresses.

Ontario Canada

All Canadian operations

5470 Harvester Road
Burlington, Ontario
Canada L7L 5N5

Service Department.

Main point of contact for questions about our warranty and repair services.

Fabrication and Custom Products.

Main points of contact for questions about our fabrication services and custom products including placing orders, checking status, recommendations, and general information.

Email

CAFab@ottobock.com

Prosthetics Phone

+1 (800) 665-3327

Orthotics Phone

+1 (800) 665-3327

ETS Phone

+1 (800) 665-3327

Custom Silicone.

Custom Silicone Services Email

SiliconeNA@ottobock.com

Custom Silicone Phone

+1 (800) 665-3327

Custom Liners.

Main points of contact for questions about our custom liner services including placing orders, checking status, recommendations, and general information.

Reimbursement.

Main point of contact for questions about our suggested HCPCS codes, reimbursement training, support and consulting.

Email

reimbursement911@ottobock.com

Phone

+1 (800) 328-4058 x9-2596

Accounts Receivable.

Main point of contact for questions about your invoices, Ottobock credit account, or credit application. Phone assistance available from 8:00-5:00 CST.

Email

CAAccountsReceivable@ottobock.com

Phone

+1 (800) 665-3327

Fax

+1 (289) 288-4836