Summary Statement

At Ottobock.care, we believe the future of healthcare lies at the intersection of human connection and cutting-edge innovation. As part of Ottobock, a global leader in prosthetics, orthotics, and mobility solutions for over 100 years, our clinics are empowered with the latest technologies, best practices, and a shared mission to restore mobility and transform lives. 

We have an exciting opportunity for a remote Patient Care Engagement Coordinator to manage leads and support overall patient engagement from intial contact to appointment. The ideal candidate has a customer-first mindset, strong administrative skills, and is comfortable working across systems, teams, and communication channels. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care. 

Duties & Responsibilities

• Manage and qualify inbound leads from marketing/referral channels in Salesforce.
• Maintain communication via phone, email, and text to schedule consultations.
• Ensure timely follow-up to improve conversion and patient satisfaction.
• Accurately track lead activity and records in Salesforce.
• Schedule and confirm patient consultations with appropriate clinic teams.
• Reduce no-shows through reminders and follow-ups.
• Communicate financial and documentation requirements.
• Coordinate collection of medical records from referring providers.
• Deliver weekly reports on lead volume, conversion, and campaign performance.
• Collaborate with clinics and marketing to align scheduling with goals.
• Recommend process improvements for engagement workflows.
• Enter patient demographics and insurance details into EMR.
• Support insurance authorizations and documentation compliance.
• Assist with audit preparation (ABC, Medicare).
• Adhere to HIPAA and corporate compliance standards.
• Maintain knowledge through ongoing training and development.
• Perform additional duties and projects as assigned.

Qualifications

• High school diploma or equivalent.
• One year of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%