Contact Us
Ottobock Customer Service
Welcome to Ottobock. Reference our contact information to place orders, check order status, request returns, product information, and technical support. Assistance available from 7:00 AM – 6:00 PM CST
Phone | +1 (800) 328-4058 |
Fax | +1 (800) 962-2549 |
North America Locations and Addresses
Austin, TX | Regional Headquarters | 11809 Domain Drive, Floor 400 |
Austin, TX | Payments via check Email or call +1 (800) 328-4058 for assistance. | Payable to: |
Salt Lake City, UT | Fabrication | Great Lakes Building |
Salt Lake City, UT | Product Returns, Manufacturers After Sales Service Center (MASC), Shipping and Receiving | Great Lakes Building |
Louisville, KY | Warehouse location for all outbound shipments | 521 Industry Road |
Service Department
Main point of contact for questions about our warranty and repair services.
Phone | +1 (800) 328-4058 x9-2205 |
Fabrication and Custom Products
Main points of contact for questions about our fabrication services and custom products including placing orders, checking status, recommendations, and general information.
Prosthetics Phone | +1 (800) 328-4058 x9-2204 |
Orthotics Phone | +1 (800) 328-4058 x9-2206 |
ETS Phone | +1 (800) 328-4058 x9-2204 |
Custom Silicone
Custom Silicone Services Email | |
Custom Silicone Phone | +1 (800) 665-3327 |
Custom Liners
Main points of contact for questions about our custom liner services including placing orders, checking status, recommendations, and general information.
Phone | +1 (800) 328-4058 x9-2596 |
Reimbursement
Main point of contact for questions about our suggested HCPCS codes, reimbursement training, support and consulting.
Phone | +1 (800) 328-4058 x9-2596 |
Accounts Receivable
Main point of contact for questions about your invoices, Ottobock credit account, or credit application. Phone assistance available from 8:00-5:00 CST.
Phone | +1 (800) 328-4058 x9-2108 |
Fax | +1 (512) 806-2154 |